Sunday, July 6, 2008

Here we go, here we go

Um ... The Tour has started ... :)
Bought some Coffin Bay oysters, Kingfish steak, segemented 'underground mutton' - which have then made up slow cook with vegies + wine ... still waiting to taste, though ...
HP has brought out their alternative to Ristretto, the Mini - interestingly, the options are either a 160GB 7200rpm HDD or a 4GB SSD - and, no, that is not a misprint, 160 vs 4 ... hmm ...
Had coffee/cake with Simon ...
Oh, did I mention that I have been shuffled off the floor? No longer required to be 'Deployment support', apparently ... ;) so handed in notice, moving ahead with change!
Of course, watching Mel Egan come out from the blindside and whack that girl in the head at Planet Pool has also helped ... but then Johnny Sattler's behaviour the other night concreted that discontent into disgust ...
Girl needs help to understand what is going on with account ( another girl had been call coaching, took the call, but then abandoned her when it started to go bad). Getting too much, but worked out issue, so asked girl to get Johnny. First thing he does is abuses me for it not being a Siebel enquiry, so I explain that I am helping to make it easier for him to take the escalation ...
Oh wait, suddenly he starts flapping like a headless chook ... where is the girl who started this call? (gone home) ... who told you that you can not take escalations? (the PM) ... so he goes off to PM, comes back and says that I have to take call* ... starts flapping gums, so tell him to fuck off (albeit slightly more politely)and take the call ...
Turns out the customer wants to blow steam, have credits (or lack thereof) explained, and wants to ensure that his mobile contract was in place and correct ... which it was not ... so gave details to the original girl for her patience (and to compensate for Sattler's rudeness) ... ;)
*[ Next day I express my concerns re above to PM; tells me that he said nothing of the sort ... :O ... so I told him a little truth re the Christine incident]
First night of the tour, Cadel comes in 6th, but same time as winner (Valverde) - 4h 36' 07"

No comments: