091019 - day 3/40

Day three (3):
Coffee yesterday = wine when I got home!
Actually, mixed it with the last of the soda water & it tasted much better!
So, again the train was busier than the day before.
No dawlding outside, so got in & claimed 'my' desk. Asked if that is what Niamh preferred & she said I could not ask that! Then admitted that she did, in fact, prefer that ...
Aisha came over to ask for help, which turned into a long & involved saga - now she wants to buy me a coffee too! :(
Late lunch (1430) - just sat in the sun for a few minutes, eating my apple. Then went upstairs, visited people & collecting plastic sleeves.
Took them downstairs & rang Chris, at Geelong@work. Who said he had not called ... but chatted for awhile anyway & he has invited - actually, more like demanded - me to visit in person for a chat :)
Clients were mixed - some needing that little bit extra, with translating of the messages, by using different words, etc. Highlights:
One young (17 y/o) chap, just at the end, rang through & was rather aggressive ... until I told him that we were waiting for him to sign a form ... Anyway, took him to the form & directed him to email it back, markerd urgent - needs it by 01/11 for the security check at employment;
F phoned in to say that charged twice - rang yesterday & was told payment was outstanding, so paid over the phone. Then the BPay processed today. So put through a request to cancel the payment request. Advised him that certificate had been printed (& noticed that, although the applicant had their name back to front, nobody had noticed) ... But, theren were no notes - for either interaction! ; and,
Had a woman start crying when I told her that we had not quite finished yet ... Actually, that may have been more about the fact that what she had supplied (the credit report) seemed innocuous, to put it delicately - suspect that the DOB discrepancy was a factor.
Sat in the front carriage on way back - still really full (people standing), but emptied out at North & meant walking through the carpark ...
Got home & found a shopping trolley outside the house!